Read our privacy policy
1. Introduction
ArtOuro & Gemas respects the privacy of its customers and is committed to protecting the personal information it collects. This Privacy Policy describes how we collect, use, store, and share your personal information, in compliance with the Brazilian General Data Protection Law (LGPD), the European Union General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable international legislation.
2. Sources of Personal Data
We collect your Personal Data from the following sources:
ArtOuro & Gemas websites: All of our websites can be used for collecting personal data. This includes sites directly operated by us through our domains and IP addresses, as well as pages we establish on third-party services, such as Facebook, LinkedIn, and other platforms.
Email and instant messaging systems: Services used to maintain communications between you and ArtOuro & Gemas, including WhatsApp and similar platforms. Communications, promotions, and order notifications will be sent via the following email addresses: marketing@artouro.com.br, recepcao@artouro.com.br, contato@artouro.com.br, gemstones@artouro.com.br and manuela.soares@artouro.com.brmarketing@artouro.com.br, recepcao@artouro.com.br, contato@artouro.com.br, gemstones@artouro.com.br, and manuela.soares@artouro.com.br. We do not use any other email addresses and will never send emails with executable attachments.
Mobile applications: Apps provided directly by ArtOuro & Gemas or through third-party services like Google and Apple.
Customer service and sales center: Interactions conducted via our customer service and sales centers.
Ads, promotions, and online forms: Information collected through interactions with ArtOuro & Gemas' ads, promotions, and online forms.
IFinancial and payment information: Any data that ArtOuro & Gemas needs to fulfill an order, or that you use to make a purchase, such as your debit or credit card details (cardholder’s name, card number, expiration date, etc.) or other payment methods used. ArtOuro & Gemas uses SSL (Secure Socket Layer) technology, which encrypts and protects the data transferred to our servers. Certain data, such as your credit card number, are encrypted at the time of transmission and discarded after the purchase, not being stored in our database. Our online store uses the payment and fraud prevention solutions provided by PAYPAL ( https://www.paypal.com/br/home) and PAGARME ( https://pagar.me/aviso-de-privacidade). You can review their privacy policies and terms of use directly on their websites.
3. Personal Data of Children and Adolescents
ArtOuro & Gemas does not knowingly request, collect, process, store, or share personal data of children and adolescents under the age of XNUMX. If we discover that we have unintentionally collected such data, we will take the necessary steps to remove this information from our records promptly
4. How We Use Your Personal Data
The following items describe the purposes and reasons why ArtOuro & Gemas collects your personal data:
Purposes:
Fulfill contractual obligations: To process orders, make deliveries, and provide customer support.
Comply with legal obligations: For issuing invoices and ensuring regulatory compliance.
Legitimate interests: To continuously improve our products and services, understand which products may interest you, protect our systems and networks, and efficiently respond to your requests.
Reasons for using personal data:
Contract execution;
Legal compliance;
Legitimate interests;
Explicit consent (when applicable).
5. Data Subject Rights
In compliance with the LGPD, GDPR, and CCPA, we guarantee you the following rights:
Access: Request a copy of the personal data we hold about you.
Correction: Request the correction of incorrect or outdated information.
Deletion: Request the deletion of your data, except when retention is required by law.
Data portability: Request the transfer of your data to another controller.
Restriction and objection: Limit the use or contest the processing of your personal data.
6. Data Security
We adopt appropriate security measures, including encryption and access control, to protect your personal information from unauthorized access, loss, or alteration.
7. Data Retention
We will retain your personal data for as long as necessary to fulfill the purposes described in this policy or as required by applicable laws. After this period, the data will be deleted or anonymized, except in cases where legal retention obligations apply.
8. International Data Transfers
When your data is transferred outside your country of origin, we ensure that the transfer complies with applicable regulations, such as the GDPR, using appropriate mechanisms to protect your information.
9. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance the functionality of our website and personalize content. You can control the use of cookies through your browser settings.
10. Changes to Our Privacy Policy
Whenever ArtOuro & Gemas decides to change the way it handles your personal data, this policy will be updated. We recommend that you frequently check our policy for any changes. The last update to this policy was on 01/10/2024.
11. Contact
If you have any questions about our privacy policy or how we handle your data, please contact us at:
Email: contato@artouro.com.br
Address: R. Padre Virgulino, 669 – Center, Teófilo Otoni – MG, 39800-025 – Brazil