In the previous post “What are my consumer rights when buying jewelry on the internet?”, we commented on the main rights that every consumer cannot forget when making any purchase. Every consumer has the right to give up the purchase within 7 days, with the right to exchange or refund, as long as the product is in good condition.
Committed to maintaining transparency, ArtOuro does not hide any information from its customers: note that in our virtual store, the products on offer are properly flagged, and indicate the discount offered.
Before adding the product to the cart, you need to choose the type of gold, as some jewels are available in 18k white gold and or 18k yellow gold. In the case of rings, you also need to choose your ring number.
In this product screen, it is also possible to calculate the freight and see the installment options using PagSeguro, BCash or Paypal. All our products have special conditions for payment via deposit and or bank slip.
In addition to the photos that show the jewelry in detail, in the product description you can see the technical specifications such as example, type and weight of gold, the stones used, the weight of the stone and diamond (if any), and approximate size of the piece. .
There are also useful links to check out ArtOuro's full warranty and return policy.
In addition, to offer 100% security in the purchase of our jewelry, our store was structured on one of the most recognized platforms for creating virtual stores, the Loja Integrada; company of the Vtex group, the main e-commerce company in Latin America and one of the main global players.
We also have the Digital Security Certificate. The certificate is the security padlock (https://) that appears in the store when you make a purchase or register. It encrypts and protects all data transmitted between you and our store.
We are now starting to receive feedback on TrustedCompany, an open community powered by ratings and comments from real consumers, further certifying the reliability of our company before purchase.
If you still have doubts, or if you did not find the jewel you were looking for, you can speak directly to our consultants during business hours by telephone (33) 3522-5988, by chat or by email contato@artouro.com.br.
We will be delighted to explain more about our way of working, and how to buy or customize a handmade jewel.
Take the opportunity to download one of our e-books with exclusive tips!
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